A lot of basic information about important first questions can be found in the Welcome FolderWhere can I find what? When do I get financial support according to the law for asylum seekers? Where do I find the immigration office? What to do in case of fire? Also, you find other important addresses, opening hours, information about drinking water in Germany, and how to separate rubbish for recycling. Each refugee gets the Welcome Folder in his/her mother tongue (only in German at the moment). Download here: Willkommensmappe.pdf
You can also get information for free on your smartphone called Ankommen App from the Bundesamt für Migration und Flüchlinge (Federal Office for Migration and Refugees).
Very important: each refugee has to tell the Bundesamt für Migration und Flüchtlinge (BAMF) his/her current address. Therefore it is necessary that all your names are on your letter box and that you check it daily. If you don’t understand a letter or paper, you have to ask friends, volunteers or the town council for help.